Privacy Policy

At Sidekick, your trust matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using Sidekick's website, apps, and services, you agree to the practices described below.

Information We Collect

We collect information you provide directly and information generated as you use Sidekick, including:

• Account details — your name, email address, phone number, and password.
• Task information — the errands, repairs, and requests you post, along with related notes and photos.
• Location data — pickup and drop-off addresses and, with your permission, live location used to match and track tasks.
• Payment information — processed securely through our payment providers; we do not store full card numbers.
• Device and usage data — app interactions, device type, and diagnostic information that help us improve the service.

How We Use Your Information

We use the information we collect to:

• Match you with nearby Sidekicks and complete your tasks.
• Process payments and send receipts and confirmations.
• Provide customer support and resolve issues.
• Keep our community safe, including verifying and background-checking helpers.
• Improve, personalize, and develop new features.

How We Share Information

We share information only as needed to run Sidekick. This includes sharing relevant task and location details with the Sidekick fulfilling your request, and working with trusted service providers such as payment processors and mapping partners. We do not sell your personal information.

Data Security

We use administrative, technical, and physical safeguards designed to protect your information. While no system is completely secure, we work continuously to keep your data safe and to limit access to those who need it.

Your Choices & Rights

You can review and update your account information at any time within the app. Depending on where you live, you may have rights to access, correct, or delete your personal information. You can also manage location and notification permissions through your device settings.

Data Retention

We keep your information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Sidekick is not intended for anyone under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you through the app or by email.